Information
At Tocaomr, we aim to provide a seamless shopping experience. Please review our refund and return policy to understand how we handle damaged products, returns, and exchanges.
Frequently asked questions
Here are some of the most common questions regarding our refund and return policies to help you understand our procedures and what to expect.
What is the most important thing to know about returns and refunds?
For damaged or defective products, please report the issue to info@Tocaomrlove.com (Printify.me support email indicated in your order confirmation email) within 30 days of product delivery. Include your order ID and required photo proof. We will offer a free reprint or a refund.
What are the main reasons people might want to return an item?
Common reasons include wrong information, never received, not satisfied, etc.
Is there anything that cannot be returned, and why?
Since our products are printed on demand, we do not support returns or exchanges. However, refunds are available for damaged or defective items reported within 30 days of delivery.
How can customers start a return or ask for a refund?
Please contact us by email at info@Tocaomrlove.com to initiate a refund request.
What happens if an order is returned to sender or lost in transit due to an invalid address?
If an order is returned to sender or lost in transit due to an invalid address provided by the customer, we will issue a refund for the product price only.
What about returns and exchanges in general?
Since products are only printed once ordered, returns and exchanges are generally not supported. We encourage you to check all details before ordering!
Understanding our policy
We believe in fairness and transparency. If you have further questions or concerns, please don't hesitate to reach out. Thank you for shopping with Tocaomr!